Frequently Asked Questions
Here are a few frequently asked questions regarding cruises aboard the Princess…
Do I need a passport?
Each passenger is responsible for providing Princess Cruises® with complete and accurate immigration information. Passports are recommended but not required for US Citizens. US citizens traveling on U.S. roundtrip or “closed-loop” voyages may travel with an original certified birth certificate presented together with a valid government-issued photo identification.
What is included in my cruise fare?
As the Consummate Host, Princess Cruises strives to provide each passenger with a truly unforgettable onboard experience and an exceptional value for their vacation dollar. From an array of great-tasting dining options to engaging onboard activities to staterooms featuring all the comforts of home, you’ll discover plenty of amazing options that are included in your cruise fare, so you can simply relax, unwind and escape completely. Your cruise fare includes the following:
- Conference registration, gift, and Conference T-shirt (when you book through ONE Together in Covenant; if you book outside of the group block, you will be assessed a registration fee of $35)
- Admittance to Conference Workshops
- Dining options freshly prepared from scratch
- Dazzling entertainment from sunrise to sundown
- Health and wellness activities
- Comfortable accommodations
Government fees and taxes are also included in your cruise fare. Other items are not included in the cruise fare including, but not limited to: gratuities for onboard staff, alcoholic and some non-alcoholic drinks, spa and salon services, laundry, shore excursions, travel insurance, and purchases made in the onboard stores.
How much is gratuity?
Gratuity is $12 per person for mini-suites and suites, and $11.50 per passenger in all other staterooms per day (including children). Since this is a 4-night sailing the cost is $48 for mini-suites and suites, and $46 pp for all other categories.
Does Princess Cruises provide transfer services from the airport?
Yes. Roundtrip transfer from FLL is $38 per person, and $48 pp from MIA.
Is transportation included in the cruise fare?
Transportation is not included in the cruise fare. You should speak with a representative from your church to find out if chartered service or group air is available.
Which airport should I use?
You may use Fort Lauderdale International Airport (FLL) or Miami International Airport (MIA). Fort Lauderdale is closest to the pier. Group transfers can be arranged to minimize the cost of transfer from the airport to Port Everglades.
For Arrival Flights:
- Latest Domestic Flight Arrival for Ft. Lauderdale: 1 hour and 30 minutes prior to ship’s departure
- Latest Domestic Flight Arrival for Miami: 2 hours and 30 minutes prior to ship’s departure
For Departure Flights:
- Earliest Domestic Flight Departure for Ft. Lauderdale: 4 hours after ship’s arrival
- Earliest Domestic Flight Departure for Miami: 6 hours after ship’s arrival
What is the bedding configuration for triple and quad staterooms?
Third and fourth guests will be accommodated with upper beds (like a bunk bed), rollaway, or sofa bed. Please be aware that staterooms are the same size, whether the room is a double, triple or quad.
Can my spouse and/or children attend?
Space is limited for the cruise; therefore we are requesting only ladies register and attend the cruise. ONE Conference will not include any special activities for children or teens.
Are children and teen programs available on the ship?
Yes, children and teen programs are available for children age 3 (potty trained) and older. Please see your church’s representative for a review of the programming offered for children and teens.
Are rates discounted for children or seniors?
No, the rates shown are the rates for all participants, regardless of age.
Are there any age restrictions for children or teens?
Yes, children over six (6) months of age at the date of sailing will be accepted. Passengers under the age of 21 years must travel in a stateroom with a passenger 21 years or older who shall assume responsibility for their care during the cruise. Each passenger agrees and warrants that he/she will supervise any passenger in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all passengers under their supervision.
I don’t have a roommate; can I still attend the cruise?
We will be happy to assist you in identifying a roommate. If you desire to travel as a single, rates are available; however the rates are double the price shown for double occupancy.
What happens if my roommate cancels, can I still go on the cruise?
Yes you can, however you will need to replace your roommate or pay the difference to change your stateroom to a single.
Are there cancellation penalties?
Yes, the initial deposit of $50 is nonrefundable and non transferable. Staterooms not paid in full by August 3, 2014 will be cancelled. Staterooms cancelled after August 3, will incur additional penalties.
What are the methods of payment for the cruise?
The initial deposit of $50 is only payable by cash, check, or money order. After the initial deposit, credit cards may be accepted. To make a credit card payment you can call 205.425.4735 or 205.626.9338. Payments can be mailed to PO Box 361281, Birmingham, AL 35236.
Can I use cash onboard the ship?
One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom. When you check-in for your cruise, you’ll receive a Cruise Card (a personal identification card). The Cruise Card is used to access your personal shipboard account to which all purchases are charged. An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Passenger Services/Purser’s Desk to settle your account. Princess accepts U.S., Canadian, British and Euro currencies, and traveler’s checks. Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler’s checks or cash will be required to leave a cash deposit with the Purser’s staff at the beginning of the cruise.
Can I travel if I am pregnant?
Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed). We strongly recommend you review your health insurance coverage before cruising. Many policies, including Medicare, will not pay for services or hospitalization outside of the country or for emergency evacuation.
Are there any provisions for clients with disabilities?
Princess makes every effort to accommodate passengers with disabilities, but you can ensure a successful trip by working with them in advance. Please notify the travel agent of your wheelchair usage, special needs, and/or service animal before your voyage. Notices and requests must be made in writing and faxed to the Princess Access office at 661-284-4408 at least 30 days prior to sailing. All Princess ships have wheelchair-accessible staterooms, but we highly recommend collapsible wheelchairs, as the widths of the stateroom doors vary. You may bring your own, or you can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the US 954-585-0575) or by visiting specialneedsatsea.com. Alternatively, you can contact CareVacations at 877-478-7827 or cruiseshipassist.com. Some areas on some ships are not wheelchair accessible.
Passengers utilizing mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, we recommend you be accompanied by someone who is physically able to assist you both onboard and onshore.
Travelers with disabilities should check in with the onboard Tour Office to ensure all shore excursions can accommodate them. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, a series of steps or by tender. In some cases, you may be able to access the tender, but the shoreside facility will not be accessible. Many ports of call use a mechanism known as a “stair climber” to assist passengers up and down the gangway. Passengers must transfer to a Princess wheelchair, which is connected to the stair climber and operated by the ship’s personnel. If you cannot transfer or your personal mobility device cannot be easily disembarked, you may be precluded from going ashore. With your safety and comfort in mind, the decision to permit or prohibit passengers from going ashore will be made on each occasion by the ship’s Captain, and the decision will be final. Ports that normally use tenders to access the shore are noted on the itinerary.
The maximum weight of the wheelchair including guest cannot exceed 600 lbs. on transportation lifts. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation.
Tender Port Policy
The goal of Princess Cruises is to provide a safe comfortable cruise experience for all passengers. If you will be using a mobility device during your sailing we strongly recommend you travel with a person physically fit to assist with your needs both onboard and ashore.
Embarking and disembarking can be challenging for those with limited mobility. Many major ports of call provide easy access for wheelchairs and scooters. However due to various conditions; steepness of the gangway, weather, shore-side facilities, tidal and sea conditions, passengers using mobility devices may be required to transfer to a stair climber or be precluded from going ashore. Princess staff will make every effort to assist but are not allowed to individually physically lift more than 50 pounds (22 kg).
The decision to allow any passenger to board a tender or disembark the vessel will be made by the Captain on the basis of the safety and welfare of all involved and is final. If passengers are unable to tender or disembark because of circumstances outlined above there will be no refund or credit for missed ports. While Princess recognizes your disappointment the safety of both passengers and crew takes precedence.
Entry regulations for service animals vary by port. Passengers are advised to consult authorities at each port prior to departure for more information. Princess does not have food onboard for animals. The choice of dog litter material is limited and varies by ship.